Senior Leadership Part 3: Effectively Handling Difficult Conversations

The Canadian Payroll Association is excited to offer a 3-part webinar series for Senior Leaders, focusing on many of the fundamental skills that Managers require to be successful people-leaders. Topics covered will include: Expanding Your Leadership Abilities, Motivate Your People Through High Performance Coaching, and Effectively Handling Difficult Conversations.

Difficult conversations are those conversations we often procrastinate having. How well we handle these “critical conversations” depends on how skilled we are at leveraging our interpersonal communication skills.

Effectively Handling Difficult Conversations will help you maximize the performance of staff, co-workers and colleagues, both individually and as a team, by provided participants with different communication styles and tools required for different conversations.

maxpeople | Rodney Employment Law



Sound for this online session is streamed directly through your computer or electronic device. Participants will not be provided with a dial-in number.

Please test check your system BEFORE you register. Make sure you are connected via your local desktop (not through your company’s server) to perform this test and view the future presentation. Click here to test your system and for troubleshooting tips.

How you will benefit:

  • Understand the benefits for both you and others in having difficult conversations
  • Identify the challenges encountered when dealing with difficult conversations
  • Develop strategies to effectively identify, prepare for, engage in and respond to difficult conversations

What you will learn:

  • How to leverage communication styles to have candid discussions on sensitive issues
  • Learn how to recognize “warning signs” of a difficult conversation that is about to derail
  • Identify the different types of difficult people and how to deal with them when issues arise

After registering online for this event, you will receive an email confirmation. Confirmation emails are sent approximately 2 business days after the registration has been processed.

Three business days before the live event, you will be sent the link to access the webinar on the scheduled day.

Detailed instructions on accessing the webinar will be emailed to you on the morning of the event.

Cancellations must be received at least 4 business days prior to the webinar date to be eligible for a refund. No refunds will be issued after the login information has been provided.

DURÉE: 90 Min